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How you can give (back) meaning to your company and create an ’emotional monopoly’ in the minds of your customers
Many companies are so focused on their internal structures and processes that they sometimes...
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How you can give (back) meaning to your company and create an ’emotional monopoly’ in the minds of your customers
Many companies are so focused on their internal structures and processes that they sometimes...
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No One Quits Because of Too Much Empathy, But Many Because of Too Little // Why Empathy Is the Superpower Every Leader Needs, Yet Rarely Gets Trained
Imagine it’s Monday morning. The coffee’s still brewing, your calendar is already packed. Your...
No One Quits Because of Too Much Empathy, But Many Because of Too Little // Why Empathy Is the Superpower Every Leader Needs, Yet Rarely Gets Trained
Imagine it’s Monday morning. The coffee’s still brewing, your calendar is already packed. Your...
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The Middle Manager // Quite Possibly the Toughest Job in Any Organisation
Being stuck in the middle is rarely comfortable – whether in family feuds, traffic jams, or,...
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Anything different? // Why organizations often fail to change – even though everyone wanted it
Change always sounds great in theory. But in practice? It’s often uncomfortable, irritating—and...
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REAL GROWTH IS NO COINCIDENCE || Why Some Companies Seem to Grow Effortlessly, While Others Stagnate Despite Their Best Efforts
Growth is one of those big promises you’ll find in almost every business strategy. It’s a goal. A...
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XOS // Creating an Operating System for Holistic Customer Experience Management
Exceptional customer experiences rarely happen by accident. They require a coordinated effort...
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Creating the perfect marketing organization // Take care of your people, for your people to take care of your customers
Marketing has always been about understanding and serving customers. Yet, too often, marketing...
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