Category: Uncategorized

Recent Posts
- XOS // Creating an Operating System for Holistic Customer Experience Management
- Creating the perfect marketing organization // Take care of your people, for your people to take care of your customers
- Purpose, vision, mission? // Simply define who you are and why the world needs you
- R2D2 // Do you really want your coach to be a chatbot?
- Productivity vs. Well-being // How the right operational working model helps organisations to stay healthy
Tags
agile agile leadership AI artificial intelligence brand brand management business ecosystem change management chatbots co-creation coaching cultural change culture customer-centricity customer-orientation customer experience customer experience customer journey cx management demand marketing employee experience employee experience employee journee empowerment future guidelines hybrid work identity marketing meaning Momente der Wahrheit moments of truth mots new work painpoints pain points purpose purpose reasons for frustration remote rules touchpoints transformation transformation un-met needs