XOS // Creating an Operating System for Holistic Customer Experience Management
Exceptional customer experiences rarely happen by accident. They require a coordinated effort...
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Category: Culture & Change
Creating the perfect marketing organization // Take care of your people, for your people to take care of your customers
Marketing has always been about understanding and serving customers. Yet, too often, marketing...
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R2D2 // Do you really want your coach to be a chatbot?
Artificial intelligence (AI) is revolutionizing many industries, and coaching is no exception....
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Productivity vs. Well-being // How the right operational working model helps organisations to stay healthy
The world of work is changing rapidly. Remote work, hybrid models and a focus on employee...
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Agile Brand Governance // Why a traditional policing approach is no longer working today
For decades, companies approached brand management with a set-it-and-forget-it mindset. They...
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How to deal with major disruption // Manage the now, prepare for the ‘new normal’
There are numerous posts about how to respond to the current COVID-19 crises and I thought long...
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The change formula // How to transform your business, successfully
We live in times of exponential transformation and CHANGE [C]. Companies, that have been around...
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