XOS // Creating an Operating System for Holistic Customer Experience Management
Exceptional customer experiences rarely happen by accident. They require a coordinated effort...
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Author: Felix Bennien
Creating the perfect marketing organization // Take care of your people, for your people to take care of your customers
Marketing has always been about understanding and serving customers. Yet, too often, marketing...
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Purpose, vision, mission? // Simply define who you are and why the world needs you
The business world has become enamored with “purpose.” Corporate boardrooms buzz with phrases like...
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R2D2 // Do you really want your coach to be a chatbot?
Artificial intelligence (AI) is revolutionizing many industries, and coaching is no exception....
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Productivity vs. Well-being // How the right operational working model helps organisations to stay healthy
The world of work is changing rapidly. Remote work, hybrid models and a focus on employee...
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